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Solutionreach
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http://www.himsslearn.org/easy-ways-address-patients-4-biggest-complaints?source=HITNwebsite
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Last year one in eight patients switched providers, and nearly 40 percent said it was because of a poor experience. Patients now have the same expectations of customer service from healthcare providers that they have from non-healthcare companies. If you want to successfully retain patients and increase loyalty, you need to address patients’ biggest frustrations.
In this virtual briefing, you’ll find out:
- Which patients are leaving or considering leaving
- What patients say are their four biggest service and experience frustrations
- What services and tools patients say they want to help address those complaints
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Short Headline:
Easy Ways to Address Patients' 4 Biggest Complaints